IT Operations Lead - Productivity

IT Operations Lead - ProductivityCornwallHybrid Up to £54K with 10% Annual Discretionary BonusPermanent Are you a skilled Productivity Lead with expertise in Microsoft 365 technologies? Do you thrive in a leadership role, driving service excellence while mentoring a team? This is an exciting opportunity to make a real impact in a forward-thinking organisation. Our client, a prestigious institution in the higher education sector, is looking for a Productivity Lead to take ownership of their Microsoft 365 productivity services, including SharePoint Online, OneDrive for Business, and the Power Platform. This role will play a key part in ensuring these platforms support efficient collaboration across the organisation.

• Oversee the resolution of major incidents and escalated technical issues across Microsoft 365 productivity tools.
• Lead the implementation of new technologies and service improvements within SharePoint, OneDrive, and the Power Platform.
• Ensure security, resilience, and operational efficiency across all productivity platforms.
• Collaborate with IT teams to enhance service delivery and align with organisational goals.
• Contribute to strategic IT decision-making, ensuring solutions are cost-effective and future-proof.
• Act as a deputy to the Productivity & Automation Manager when required.
• Provide technical leadership, guidance, and mentorship to junior team members.

Essential:

• Extensive hands-on experience with SharePoint Online, OneDrive for Business, and the Power Platform.
• Strong problem-solving skills, with the ability to resolve complex technical challenges.
• Experience in IT service management, including change, incident, and problem management.
• Ability to coach and support junior team members, ensuring high performance.
• Excellent communication skills, with the ability to engage both technical and non-technical stakeholders.
• A structured approach to technical documentation and process improvement.
• A solid understanding of IT security principles and best practices.
• Experience managing SharePoint as an intranet platform.

Desirable:

• Microsoft Certified Solutions Expert (or equivalent experience/qualifications).
• Previous experience leading small IT projects.

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.