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Job Title: Generic Administration Assistant (Admin and Clerical) Salary: £12.83 P/H PAYE (Inclusive of Holiday Pay) | £14.24 P/H LTD Umbrella Hours: 18.50 Hours Per WeekType: Temporary OngoingLocation: Newton Abbot, TQ12Start Date: ASAPWork Pattern: Monday & Tuesday | 09:00 - 17:00pm Join a dynamic and customer-focused team, contributing to the day-to-day administration within the Service Delivery and Improvement department. This role is pivotal in ensuring the smooth operation of administrative functions while supporting exceptional customer service.Key Duties and Responsibilities:
- Undertake assigned administrative tasks to completion, addressing issues as they arise and ensuring deadlines are met.
- Serve as the first point of contact for the department, providing guidance and resolving inquiries via phone, email, or in person.
- Manage incoming and outgoing correspondence, including post, scanning, filing, and indexing documents.
- Maintain and update customer records across multiple systems, ensuring accuracy and compliance with Council policies.
- Process applications and complaints, adhering to Council procedures and quality standards.
- Operate contact center technologies and other systems to effectively manage and document customer interactions.
- Promote the Council's equality, diversity, and data protection objectives in all aspects of work.
Qualifications and Experience:
- A Level 2 qualification in administration or equivalent.
- Proven experience in administrative roles, ideally within local government or public services.
- Proficiency in Microsoft Office and other IT systems.
- High standard of written and oral communication skills.
- Understanding of data protection principles and a customer-focused approach to service delivery.
If you require any additional information regarding the position, please call David at Service Care Solutions on or send an E-Mail to
