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We are working with a well-respected law firm who have a great opportunity for someone to join their friendly team in a customer facing supporting role, no legal experience necessary!
JOB TITLE: Legal Customer Service Administrator
LOCATION: Newton Abbot
SALARY: 22,000 rising to 22,500 following probation period
BENEFITS: 25 days holiday plus Bank Holidays.
HOURS: 9:00am-5.00pm Monday - Friday (35 hours)
TYPE: Full Time /Permanent
THE COMPANY: A well respected and longstanding legal firm specialising in Criminal Law, who provide a friendly and welcoming environment for their employees, plus opportunities to develop.
THE ROLE: The Customer Service Administrator will provide a key role in assisting this busy and expanding criminal law firm. You will support the Legal Advisors and other team members with their daily task lists, liaising with clients over the phone and helping with their queries, along with general admin duties.
Please note you will not be expected to give legal advice but provide excellent communication and customer service skills and an ability to be empathetic with clients when needed.
DUTIES & RESPONSIBILITIES:
Helping the Legal Advisors build good working relationships with clients
Making follow up calls with clients to ensure all information and case history is up to date and on track
Maintaining records of calls and keeping an accurate diary system
Taking payments and liaising with the Accounts team
Other administrative duties requested by Legal Advisors
YOUR SKILLS AND ATTRIBUTES:
Good communication and customer service skills - both oral and written
Good professional telephone manner
Accurate word-processing and typing skills
Paying fine attention to detail
Competent IT skills including knowledge in Microsoft Office and Outlook
Work well within a team as well as being able to use your own initiative and work independently
This role would suit someone who has previously worked in a role providing telephone support to clients and customers. Prior experience within the legal industry is not required, however if you do have an interest in criminal law, this position will give you great exposure to the industry and an opportunity to learn from a really supportive team!
If this sounds like you or you would like to find out more please either apply online, email your CV to (url removed) or call (phone number removed) to speak to Vicky and discuss the role.
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.
