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Customer Service Administrator

Gem Partnership Ltd
Posted a day ago, valid for 7 days
Location

Newton Aycliffe, Durham DL5 6SQ, England

Contract type

Full Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • Our client in Newton Aycliffe is seeking a temporary Customer Service Administrator until October 2025.
  • The role involves supporting the team with order processing and handling customer queries, requiring prior experience in an office or call center environment.
  • Candidates should possess strong administration and customer service skills, with a focus on accurate data entry.
  • The position offers a salary of £12 per hour for a full-time, 37-hour work week, with working hours from Monday to Friday.
  • Free parking is available, and the role is office-based with no weekend work required.

Our client, based in Newton Aycliffe, is looking to appoint a Customer Service Administrator to their team on a temporary basis from now until October 2025.

Reporting to the Customer Service Supervisor, the successful applicant will support the team with order processing, back stock and queries etc.

You will have worked in an office environment or call centre environment previously and be accurate in data entry, have strong administration and customer service skills and be comfortable working as part of a team.

Typical duties will include:

  • Handling inbound calls and emails
  • Responding to a variety of queries including general information, warranty updates, pre-sale information, product information, spare parts enquiries and problems with products etc
  • Occasional outbound calls may be required to follow up on queries from the website or other departments.

This is a full-time, office-based role with working hours as follows:

Monday to Thursday: 8:30am-4:45pm

Friday: 8.30am-4pm

£12 per hour for a 37 hour working week. Free parking available.

This vacancy is being advertised on behalf of Gem Partnership Ltd who are operating as an employment business.

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  • Day shift
  • Monday to Friday
  • No weekends

Work Location: In person

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.