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Collections / Recovery Team Leader
Newton-Le-Willows
£30,000 + 30 Days Holiday + Pension + Progression + Company Benefits
Are you from a Collections / Debt Recovery Team Leadership background and are looking for a varied, Monday-Friday role within a fast-paced Contact Centre environment for a leading group of communications companies who offer the chance to oversee a tight-knit team and to continually progress your career?
This market leading company have rapidly grown since their establishment in the 1980s to the point they now have over 350 employees and a turnover of £100m+. Due to continued success they are looking to expand their friendly Contact Centre team.
In this varied role you will have both inbound and outbound responsibilities as you manage a team of Legal Collection Agents. This team serves as the primary point of contact for customers who have received Debt Recovery Letters, handling tasks such as processing payments, setting up payment arrangements, and addressing customer inquiries.This varied role would suit a Collections Supervisor or similar looking for an exciting, dynamic role within a leading company who offer stability and optional progression opportunities.
The Role:
- Ensure agents are meeting required KPI
- Ensure all agents meet required compliance standards
- Ensure agents provide debtors with the required information, utilising client systems and available evidence to maximise the collection opportunity.
The Person:
- Collections / Debt Recovery background
- Team Leader or similar
- Commutable to Newton-Le-Willows
Collections, Debt Recovery, Embedding, Supervisor, Team Leader, Debt, Legal, Contact Centre, Inbound, Outbound, Training, Manager, North West, Cheshire, Liverpool, Manchester, Warrington, Newton-Le-WillowsReference Number: BBBH17631If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set.Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.
