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- To act as a first point of contact for all enquiries and referrals to the service.
- To operate as part of a team in providing a helpline response, offering advice and information to public and professionals in relation to victims and perpetrators of domestic abuse.
- Receive and process agency referrals and self-referrals into the service.
- To work as part of a team to triage referrals into the service, prioritising those at highest risk of harm.
- Liaise with referring agency where there are gaps of information in referral and/or to clarify information.
- Make initial contact with clients to establish engagement for support and to assess suitability of referral.
- To provide immediate support and safety planning to domestic abuse victims, including advice, emotional support, information around civil and criminal remedies, refuge placement and necessary interventions such as target hardening.
- To provide immediate safety and service information, signposting or providing onward referrals to appropriate services as required/appropriate. (Inc. Freedom Programme, Victim Support, Housing) and record all actions.
- To identify and assess the risks and needs of domestic abuse victims using an evidence-based risk identification checklist (e.g., DASH 2009).
- Complete initial assessments and record any immediate needs prior to allocation for longer specialist domestic abuse support (provided by a Specialist Domestic Abuse Practitioner - SDAP).
- To work with the SDAP’s to support clients referred to Multi-Agency Risk Assessment Conference (MARAC).
- To liaise with other professionals to ensure appropriate assessment of risk and safeguarding are made to inform support needs.
- To ensure risk management procedures are followed at all time when carrying out risk assessments and referring on to other agencies.
- To develop and maintain positive working relationships with partner agencies and stakeholders to increase safety and promote a co-ordinated community response to
- To ensure that any issues in relation to child or adult protection concerns are responded to appropriately and are brought to the attention of Senior SDAP/Manager.
- Hold an IDVA qualification or a relevant degree or demonstrate an equivalent level of knowledge and skills gained through relevant employment.
- Have a good understanding and knowledge of domestic abuse including the impact of victims and children.
- Have knowledge of services available to support perpetrators of domestic abuse.
- Knowledge of diverse issues in relation to HBV, Forced Marriage, LGBT, FGM and a cultural awareness of communities of interest including those with No Recourse to Public Funds.
- Substantial experience working in the field of domestic abuse.
- Experience of providing crisis intervention in relation to domestic abuse
- Experience of providing support, guidance and advice to professionals around domestic abuse and those using abusive behaviours.
- Experience of assessing needs of domestic abuse clients and carrying out risk assessments with low/medium/high risk domestic abuse victims.
- Enhanced DBS
- 24 hour one on one specialist consultant based within your geographical area
- 4Recruitment Services Employee Benefits Programme
- Our own dedicated payroll support ensuring you get the full benefits of your payment
