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Customer Service Executive 27k-29k
A wonderful opportunity has arisen to join a very small but dedicated customer service team based with my client in Normanton. Due to a new contract win and a rapid increase in business my client needs to add to the current team of two.
My client is a leading provider of innovative warehousing solutions and storage units. They are well known throughout their sector for producing high-quality products and delivering exceptional customer service.
They are looking for a detail-oriented and proactive customer service administrator to join the team. The ideal candidate will support the customer purchasing journey from initial call through to delivery.
Key Responsibilities:
- Process sales orders and ensure accurate data entry into the CRM system.
- Prepare and send quotations, invoices, and other sales-related documents.
- Coordinate with the warehouse and logistics teams to ensure timely delivery of products.
- Maintain and update customer records and sales reports.
- Assist in the preparation of sales presentations and proposals.
- Handle customer inquiries and provide excellent customer service.
- Support the sales team with administrative tasks and project coordination.
- Monitor inventory levels and coordinate with the procurement team for stock replenishment.
- Resolve customer complaints and issues promptly and professionally.
- Provide product information and guidance to customers to help them make informed decisions.
- Maintain a high level of product knowledge to effectively assist customers.
My client is looking for the following skills & experience:
- Proven experience as a Customer Service Administrator or in a similar administrative role.
- Strong organisational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in MS Office (Word, Excel, PowerPoint) and CRM software.
- Attention to detail and a high level of accuracy.
If you have experience using either Linnworks or Zendesk platforms this will be hugely beneficial.
I look forward to receiving your CV
