I.T Support Analyst

I.T Support Analyst required for a leading provider of specialist access equipment solutions based in Normanton. Responsible for providing support for IT systems and services from 1st to 3rd line, the successful candidate will ensure the secure, effective operation of all IT systems. The ideal candidate will have previous experience in a similar role and have strong knowledge of Microsoft 365 Suite including Defender, Intune and other relevant technologies. This role involves resolving escalated support issues, leading IT projects, maintaining security best practices, and providing technical expertise as well as 1st Line cover. The role is fully office based so candidates will need to be based locally.

• Providing user support via phone and ticketing system
• Diagnosing and resolving a wide range of hardware and software issues such as routers, switches, access points, PCs, laptops, printers, VoIP telephony, etc.
• Manage Intune for Mobile Device and endpoint management including device enrolment, security policies and compliance.
• Travel to Other Depots to support IT Requirements.
• Overseeing user administration and access management using the least-privilege model.
• Ensuring that all network systems always deliver an efficient and effective service.
• Reviewing audit trails, system logs, and other monitoring data sources periodically to comply with policies and audit requirements.
• Support Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams

• Strong Knowledge/experience of: AD, Windows, Office, Exchange, MS365
• Microsoft 365 and Azure AD.
• Microsoft Entra.
• Defender for Business and Defender 365
• Meraki Dashboard.
• Halo ITSM (or similar).

• Salary-£40,000- £45,000
• Monday-Friday 8:00-17:00
• 25 days annual leave (plus Bank Holidays)
• A day off for your Birthday
• Length of Service Award
• Bereavement leave
• Enhanced company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking
• Referral programme

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.