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Service Controller Summary:
- My client, a large Tool, Plant, and Powered Access hire company operating nationwide, is looking for a dedicated Service Controller to join their team.
The Role of Service Controller Includes:
- Handling Enquiries: Responding to hire and service enquiries via telephone, email, and our online ordering system.
- Breakdown Management: Managing calls from customers and arranging for engineers to attend breakdowns promptly.
- Job Card Management: Updating job cards on the internal database and allocating jobs efficiently.
- Machine Availability: Checking the availability of machines and ensuring their status is always up-to-date in our systems.
- Coordination: Collaborating with the engineering and transport teams to ensure the correct machines are ready and delivered to customer sites.
- Customer Service: Communicating effectively with colleagues and providing a helpful and friendly point of contact for depot enquiries.
Ideal Candidate forService Controller :
- Industry Experience: Previous experience in the Plant, Powered Access, Tool, or Material Handling industries.
- Technical Skills: Proficiency with Microsoft Office Suite and general computer skills.
- Communication Skills: Strong verbal and written communication abilities.
Additional Requirements:
- Organisational Skills: Ability to multitask and manage time effectively in a fast-paced environment.
- Problem-Solving: Strong problem-solving skills to address and resolve service issues efficiently.
- Team Player: Ability to work well within a team and support colleagues in achieving common goals.
Benefits:
- Career Growth: Opportunities for professional development and career progression within a leading national company.
- Supportive Environment: A friendly and supportive team culture.
- Company pension
- Free parking
- Company bonus
- Sick pay
Schedule:
- Day shift
- Monday to Friday
- No weekends
Next Steps:If this Service Controller role interests you or if you are seeking advice on your next career move, please apply with an up-to-date CV and Karla will give you a call.
