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Service and Planning Manager – Join an Award-Winning Team!
Are you ready to step into a leadership role with a highly respected, award-winning leader in the engineering service industry? Our client is known for their excellence and commitment to investing in their people, making them an exceptional employer of choice.
We’re seeking a Service and Planning Manager to oversee seamless service delivery while ensuring exceptional customer experiences. This is a pivotal role where you’ll take charge of planning, coordinating, and driving operational excellence across all service and maintenance activities.
What’s On Offer
Permanent contract
Salary: £45,000 - £50,000 p.a. (depending on experience)
Benefits:
25 days holiday + bank holidays
Pension scheme
Death in service cover
Private medical insurance
On-site parking
The Role
As the Service and Planning Manager, you will:
Build and maintain strong relationships with customers, ensuring their needs are met effectively.
Manage and oversee service/maintenance contracts, renewals, and agreements.
Lead a team of schedulers and coordinators to ensure smooth job planning and resource allocation.
Assign, track, and monitor jobs to ensure timely completion with high-quality standards.
Work closely with subcontractors to secure additional support and maintain excellent service levels.
Oversee stock management, parts ordering, and deliveries, ensuring operational efficiency.
Analyse completed jobs, identify additional opportunities, and coordinate follow-up visits or projects.
Manage job costing, ensuring profitability while maintaining accuracy.
Prepare and issue RAMS (Risk Assessment and Method Statements).
Collaborate with finance teams to achieve revenue targets and resolve aged debt issues.
Lead efforts to improve work-in-progress completion rates and operational performance.
What You’ll Need
Proven experience in a similar management role, such as Service Manager, Planning Manager, or Operations Manager, ideally in engineering, facilities management, or machinery hire industries.
Strong leadership skills with a track record of team management and performance improvement.
Excellent communication and customer relationship management abilities.
Analytical skills with the ability to interpret job data and make decisions to enhance profitability.
Proficiency in planning and scheduling processes.
Strong technical knowledge or a willingness to learn technical aspects of the role.
Competent in MS Office and scheduling/planning tools.
Take the next step in your career by joining a company that values your skills and empowers you to make an impact. If you’re ready to lead and thrive in a challenging yet rewarding environment, apply today!
KEYWORDS: Service Manager, Planning Manager, Operations Manager, Service Delivery, Engineering Management, Facilities Management.
