Technical Sales Administrator

Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for a Technical Sales Administrator.

Overall Purpose:

• In this role, you will support the Sales team by managing administrative tasks, coordinating customer inquiries, and providing technical information on our rupture disc products.
• You will act as a liaison between the sales, engineering, and production teams, ensuring smooth communication and efficient processing of sales orders.

Key Duties:

• Input orders to the ERP (Dynamics 365) system in a timely manner.
• Dealing with customer emails and calls facilitating sales order processing.
• Resolve customer and representative issues with stuck orders.
• Ensure that purchase orders received are correct and match any quotation sent.
• Handling inbound customer and representative sales calls.
• Liaise with customers and the finance department to obtain required missing information to process orders.
• Basic RMA/Handoff and customer complaint administration.
• Order inbox triage.
• New customer set up.
• Use of the Part Configurator.
• Liaise across internal departments to ensure customers' needs are met.
• Support the external sales function.
• Support the wider team functions and carry out other tasks where required.
• Improve processes to increase operational excellence within the Technical Sales arena.
• Act as liaison between customers and other OsecoElfab departments, ensuring accurate and timely relay of information to achieve and maintain the highest level of customer satisfaction.

Key Skills & Experience Required:

• Technical Proficiency: Ability to understand and communicate technical details of rupture disc products to customers, ensuring accurate information and smooth sales processes.
• Strong Communication Skills: Capable of interfacing effectively with internal teams and external customers, providing timely updates and resolving inquiries.
• Organizational Skills: Excellent at managing multiple sales-related tasks, including order tracking, customer quotes, and document handling, ensuring all processes are completed efficiently.
• Customer-Focused: A proactive approach to addressing customer needs, inquiries, and ensuring satisfaction throughout the sales process.
• Attention to Detail: Meticulous in handling sales orders, ensuring data accuracy, correct specifications, and adherence to delivery schedules.
• Team Collaboration: Works well with sales, engineering, and production teams to provide customers with technical support and ensure smooth workflow.
• Problem-Solving Abilities: Capable of handling technical questions and addressing challenges that may arise during the sales process.

The Package:

• £26,000 - 30,000 per annum depending on experience + 6% bonus potential.
• Day shift role, Monday-Friday. Once fully trained a hybrid working model will be introduced 1-2 days working from home.
• Company pension scheme.
• Private Healthcare.
• Additional benefits.