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Rewards and Benefits on offer;
- A permanent contract from day one.
- 35 hour working week.
- Newcastle based offices.
- 25 daysholidays + bank holidays increasing to 28 after 5 years
- Pension - Employee 5% and Employer 3%
- Parking on site
- Death in service 3 times salary
- Free Flu Jabs around flu season for those that wish to have them
- Employee Assistance programme
- Cycle to work scheme
- Salary sacrifice Season ticket for the metro
- A very secure, very well-established employer, with long term career progression.
The Company you will be working for;
MTrec Commercial is proudly representing our incredibly prestigious award-winning Newcastle based client with their plans for growth and expansion, for their state-of-the-art Customer Service operation. This is a full time role working 35 hours.
They are now looking to recruit a permanent Administrator as soon as possible to join their highly trained team and to work in an unbelievable office environment.
The Role you will be doing;
- Managing workflow of new business, renewals, emails, and inbound telephone calls.
- Ensuring an outstanding level of customer service is always provided.
- Adherence to the service level agreements in place.
- Assisting in handling the broking work as and when required, ensuring documentation is provided in a timely manner and that files are complete, accurate and up to date.
- Recognise complaints in line with company procedures
About you;
- Good communication skills both written and oral.
- Conversant with the relevant legislation and all FCA requirements.
- Good knowledge of all processes, systems and products handled by the Admin.
- Willingness to continue to develop any relevant knowledge or skills as required by the business.
- Ability to work supportively and jointly with colleagues taking the lead when necessary.
- Positive and determined approach to get the job done.
- Treat customers fairly and demonstrates the required business culture and approach.
