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Our client is looking for an apprentice eager to establish a career in IT Support within their education division
Their intention is to equip you over the course of the 18 month programme to reach the appropriate skill set with experience to transition into a full-time technical role.
The apprentice will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams.
KEY DUTIES
- Months 1 to 8 You will join the Customer Service Team providing administrative and hardware support to the 1st Line and Projects and Implementation teams
- You will report directly to the 2nd Line Team Leader who works within the Customer Services Department
- You will be required to work in the build room as well as working on specific tasks in the field defined with you by the Management Team
- Months 8 to 16 You will join the 1st Line Team providing administrative and remote support to our fast growing customer base
- You will report directly to the 1st Line Team Leader who works within the Customer Operations group
- You will be required to work on the Helpdesk as well as working on specific projects and tasks defined with you by the Management Team
- You will not be a call logger, with the expectation being that by the end of your tenure you can resolve at least 85% of all the incidents you log yourself
CANDIDATE REQUIREMENTS
- Independent skills
- Team work skills
- Organisational skills
- Good written and oral communication skills
- Self-Motivated
Sound like you? Then send us an application and we will let you know if you are suitable for this position, or one of the other roles we have available.
