IT Support Technician

Baltic Recruitment are delighted to be supporting OsecoElfab, a global manufacturer of customised rupture discs and explosion vents with their search for an IT Support Technician.

This role would be best suited to someone with 1-2 years industry experience or a recent graduate with the drive and determination to develop and progress within an IT Support role.

Overall Purpose:

• Provide essential technical support to our users and IT systems at the North Shields site.
• You will assist with troubleshooting, user support, and basic system maintenance, while learning from more experienced team members.

Key Duties:

- User Machines & Shop Floor Support:

• Install software and set up new employee systems, including imaging and hardware installations.
• Troubleshoot basic connectivity issues involving docking stations, laptops, desktops, and shop floor IT equipment.
• Provide support for office products, operating systems, and hardware

- Office Equipment:

• Troubleshoot basic printer and scanning issues, escalating more complex issues as necessary.

- Active Directory:

• Assist with basic Active Directory tasks, including managing Security Groups, Distribution Lists, and user creation.
• Gain a foundational understanding of DHCP and DNS.

- Software Support:

• Utilize a ticketing system to log, track, and resolve IT issues in a timely manner.
• Provide support for Windows 10/11, Office 365, and related software products.

- Cloud Services:

• Familiarity with SharePoint as a user, with opportunities to expand knowledge of cloud-based tools.

- Network Support:

• Apply basic understanding of networks, WiFi, and VPNs to assist with troubleshooting network issues.

- Server Management:

• Assist in file share creation and management, ensuring proper user permissions are in place.

- Mobile Device Support:

• Provide basic support for iOS devices, such as iPhones and iPads.

- Scripting and Automation:

• Gain exposure to PowerShell scripting for automating routine tasks.

- Other Responsibilities:

• Assist with other tasks as assigned by the Global IT Manager or on site Tier II Analyst.

Key Requirements:

• Knowledge of IT support and troubleshooting.
• Familiarity with basic networking concepts (WiFi, VPNs).
• Ability to provide basic hardware and software support.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work both independently and as part of a team.
• Strong organizational skills with a focus on meeting deadlines and completing tasks efficiently.
• Willingness to learn and develop in a fast-paced IT environment.
• Familiarity with Windows 10/11 and Office 365.

The Package:

• Competitive salary on offer depending on experience level.
• Day shift role, Monday-Friday(Office based).
• Company pension scheme.
• Bonus potential.
• Opportunity to develop and progress within an IT Support role.
• Private Healthcare.
• Additional benefits.