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Job title: Service Coordinator
Location: North Shields, Newcastle
Pay range: Competitive
Contract Type: Full-Time, Permanent
We have an exciting opportunity with our amazing client who are the UKs leading providers for Satellite Communications and IT Support.
Key Responsibilities-Service Coordinator
- Act as the primary liaison for customer service requests, ensuring timely and accurate follow-up
- Administer quotes, purchase orders, service requests, and invoices while maintaining commercial control
- Coordinate service visits for in-house and third-party engineers, ensuring spares and resources are allocated effectively
- Maintain strong customer relationships by keeping clients informed throughout the service process
- Collaborate with the Service Manager to provide first-class customer support and identify potential sales opportunities
- Handle administrative tasks including issuing invoices, compiling reports, and managing ISO 9001 standards
- Monitor and prioritize workloads in a fast-paced environment, ensuring all tasks are completed to a high standard
- Support the Service Director in developing key client relationships to maximize revenue
- Work flexibly to address urgent service jobs, including occasional extended hours for international clients
Qualifications & Requirements-Service Coordinator
- Proven customer relationship skills, with the ability to manage multiple tasks effectively
- Strong commercial awareness and a customer-first mindset
- Excellent communication skills via phone, email, and face-to-face interactions
- A proactive approach to problem-solving and decision-making
- Strong organisational skills with the ability to delegate and multitask in a dynamic environment
- Familiarity with technical and regulatory changes within the industry (preferred)
What we can offer-Service Coordinator
- A supportive and collaborative work environment
- Opportunities for professional development and growth
- Competitive salary and benefits
For more information on this role, please contact Imogen Collins on (phone number removed) or send a copy of your CV to (url removed)
Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.Â
Candidates who are currently a Service Coordinator, Administrator, Office Administrator, Senior Administrator
For details of other opportunities available within your chosen field please visit our website (url removed)
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Omega is an employment business specialising in opportunities at all levels within the Engineering, Manufacturing, Aerospace, Automotive, Electronics, Defence, Scientific, Energy & Renewables and Tech sectors.
