Role: Service Desk Analyst REF 365307
Contract Length: 6 months
Location: Northallerton
IR35: Inside
Pay Rate to Intermediary: £19.52 per hour

Spinwell is recruiting for a Service Desk Analyst for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE SERVICE DESK ANALYST

As ICT Service Desk Analyst, you will be an integral part of the Service Delivery team, you will provide response to managing incidents and service request supporting the ICT technology strategy and road map which is intrinsically linked to the organisational priorities of the client.

You will work in a team of Service Desk Analysts to deliver incident management and request fulfilment whilst maintaining service stability working closely with the wider ICT Team.

You will work to ensure all Service Delivery components of the service catalogue in line with the associated key performance indicators and following processes and policies.

You will contribute to work falling outside the service catalogue supporting projects and commissioned work as directed by the line management. This may include field work and out of hours working.

You will support a positive and inclusive team culture aligned to exemplify one ICT service offering to service users. In-keeping with the vision of one ICT service

SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST

To succeed in this role, you will be educated to higher education level in a relevant discipline or be able to demonstrate experience of working in an ICT service desk function within a busy multidisciplined ICT service.

You will have a knowledge of incident and request fulfilment processes with a good attention to detail.

You will be a problem solver with analytical skills in a highly technical customer focused service environment.

With good communication skills, you will be able to form effective working relationships at all levels, and the confidence to challenge a range of internal stakeholders relating to service support matters. You will be able to communicate in the appropriate style and language with a wide range of contacts,

You will have experience of public sector including procurement and ideally in an emergency services setting such as Police or Fire and Rescue Services

ITIL Foundation

If you are a Service Desk Analyst, apply now or send your CV to Spinwell!

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us