Service Desk Analyst

Summer Browning Associates

Posted 2 days ago, valid for 20 days

Northallerton, North Yorkshire DL6 1AA, England

£NEG Excellent Day Rate

Full Time

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Sonic Summary

We are seeking a Service Desk Analyst to join our team in the law enforcement sector located in Northallerton.
The role involves providing technical support, resolving issues related to ICT equipment and applications through various channels including phone and in-person assistance.
Candidates should have a background as a Service Desk Analyst with experience in a busy ICT service desk environment.
Knowledge of incident and request fulfillment processes is essential, and ITIL Foundation qualifications are desirable.
The position requires a salary of £30,000 and ideally candidates should have at least 2 years of experience.

We are looking for a Service Desk Analyst to work within the law enforcement sector.

Location: On-site - Northallerton

About the role: You will be responsible for providing technical support responding to enquires, evaluating, and resolving issues relating to ICT equipment, infrastructure and applications via phone, in person and self service

Essential Skills: The ideal candidates will have a proven Service Desk Analyst background, with the following skills/ experience:

Experience of working in an ICT service desk function within a busy multidisciplined ICT service.
Knowledge of incident and request fulfilment processes.
ITIL Foundation Qualifications (Desirable).
Experience of public sector including procurement and ideally in an emergency service (Desirable).

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