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General Manager - Self catering accommodation - North Yorkshire
- Salary £35-38K
- 5 star accommodation
- Full responsibility of site
- No F&B or events and so better work life balance
- Beautiful rural site
- Free parking on site
This is a challenging hands-on role for a commercially minded General Manager who is looking for an interesting and active role where they can take full responsibility for operations on a semi-rural site. With exceptional communication skills the General Manager will be able to successfully lead the team to deliver exceptional service and standards to our guests and private homeowners. In addition, the General Manager will use their communication skills to build strong relations within the local community and local businesses in the area
The General Manager has commercial accountability for budgeting and fiscal management, planning, organising, and directing all operations and housekeeping. All the lodges on site are under private ownership with the owners having exclusive, long-term contracts in place. The role will therefore include regular liaison and collaboration with owners on a regular basis to ensure their property is professionally managed and a successful rental business
Service and Standards
• To lead from the front and contribute to site success through good commerciality and a proactive approach.
• To ensure all accommodation is maintained to an excellent condition and that housekeeping standards are always exemplary.
• To ensure all guests receive a meet and greet in line with brand standards.
• To ensure all team members can provide detailed knowledge of the local area passing this onto the Reservations/Concierge team and guests/visitors alike
• To gain full knowledge and maintain all operational systems and services including Health & Safety practices as well as gas, water, supply etc.
• To control and monitor payroll costs.
• To monitor and be accountable for the site ledger/finances, including outstanding debt and if issued, the responsible use of company credit card.
• Ensure that all Guests and Visitors receive amazing service and standards at all key points in their visitor journey.
Kellan Group (including all of our brands, Berkeley Scott, RK and Quantica) are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You'll find a wide selection of vacancies on our websites
