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Service Desk Analyst

Reed
Posted 21 hours ago, valid for 9 days
Location

Northallerton, North Yorkshire DL7 9EE, England

Contract type

Part Time

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An IT Service Desk Analyst is needed for a 6-month contract position in Leeming Bar, with a pay rate of £15-20 per hour, INSIDE IR35.
  • The role requires candidates to have experience in IT Service Desk, specifically in 1st Line Support and Windows environments.
  • Key responsibilities include handling service requests, monitoring call statuses, providing first-line problem solutions, and maintaining a knowledge database.
  • Candidates should possess excellent communication skills, and experience in an ITIL environment is highly desirable.
  • Flexibility in working hours and the ability to work as part of a team are essential for this position.

IT Service Desk Analyst 

Leeming Bar

Rate £15-20 per hour - INSIDE IR35

6 Month Contract

An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Leeming Bar. The RoleMy client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands.The Next StepsIf you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.

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In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.