Service Desk Analyst

Reed

Posted 3 days ago, valid for 6 days

Northallerton, North Yorkshire DL62NQ, England

Part Time

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Sonic Summary

An IT Service Desk Analyst is needed for a 6-month contract in Northallerton, offering a pay rate of £16-21 per hour, inside IR35.
The ideal candidate should have experience in an IT Service Desk role, particularly in 1st Line Support and Windows environments.
Key responsibilities include handling incidents and service requests, maintaining a knowledge database, and monitoring system performance.
Excellent communication skills are essential, and experience in an ITIL environment is highly desirable.
Candidates should be flexible in their working hours and able to collaborate effectively within a team.

IT Service Desk Analyst

Northallerton

Rate £16-21 per hour - INSIDE IR35

6 Month Contract

An IT Service Desk Analyst is required on a 6 month contract to start ASAP for a large business based in Northallerton. The RoleMy client is looking for an individual who has experience of working within an IT Service Desk for the role of 1st Line Support / Windows / Service Desk. As expected with a role of this nature, you will be responsible for handling incidents and requests for service as part of the service desk function. Main responsibilities of the role include: Receipt and recording of all calls to the Service Desk / Monitoring and update of calls and contacting users to inform them of call status / First line problem solution, advice and guidance / Maintenance of knowledge database of well-known faults / First line monitoring of system performance and escalation of issues to appropriate engineers / Maintenance of the Service Desk inventory of ISD assets, users and maintenance/support services / Co-ordinate and respond to enquiries from users / Log, classify and allocate calls to internal & external resources.In addition to the above, you must have excellent communication skills. Candidates with experience working within an ITIL environment would be highly desirable. The successful candidate should be able to work as part of a team and be flexible in the working hours and work demands.The Next StepsIf you are interested in this position then please submit your up to date CV ASAP to avoid disappointment.

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