Experience Manager

4Leisure Recruitment

Posted 21 hours ago, valid for a month

Northampton, Northamptonshire NN4 0AH, England

£30,000 - £36,000 per annum

Full Time

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Sonic Summary

An exciting opportunity for a Sales & Retention Manager is available at a leading health club in Northampton, offering a salary between £26,000 and £31,000. The role involves managing club membership sales, retaining members through excellent customer service, and leading a team to meet performance targets. Candidates should have strong communication and interpersonal skills, along with previous experience in managing customer-facing teams. A proven track record of exceeding financial targets and a desire to help members achieve their goals are essential for success in this role. Applicants should be outgoing and thrive in a fast-paced environment, with a focus on delivering exceptional member satisfaction.

Gym Sales & Retention ManagerHealth Club, Northampton£26,000-£31,000 An exciting opportunity to join an industry leading health club and gym chain as Sales & Retention Manager in the vibrant town of Northampton! This is an essential in club role as you will be responsible for leading the club membership sales, retaining the members by providing top class customer service and managing your team to help to achieve this.This beautiful club includes 2 swimming pools, a spa and sauna, a large gym and multiple fitness studios.The main responsibilities of the Sales & Retention Manager are:

Direct accountability and responsibility for membership performance in club including sales, retention and ‘on hold’ memberships
Be accountable for all sales, ensuring budgets are achieved and be accountable for retention numbers ensuring all activity is completed to help achieve targets
Ensure prompt handling of all membership enquiries overseeing any escalations
Lead your team and ensure the club is fully staffed to deliver exceptional customer service at all times
Set clear goals, targets and KPIs for your team ensuring they are equipped and motivated to deliver exceptional performance and member satisfaction

The candidate:

Excellent communication skills and previous experience in leading a customer facing team
Strong interpersonal skills which make you approachable to members, prospects and colleagues
A desire to help individuals achieve their goals and to go the extra mile for the members
Strong people management and organizational skills
Proven track record of surpassing financial targets, success and growth

This is a fantastic job in fitness which requires the successful individual to work closely with the General Manager and the whole club team while taking ownership of their own department. You must be an outgoing character who thrives in and enjoys meeting the demands of a fast-paced environment.

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