Operations Coordinator

Quest Employment is recruiting for an Operations Coordinator role on behalf of a client in the property maintenance sector. This company specializes in block maintenance and operates on a nationwide basis. They provide pre-planned and reactive maintenance services for residential blocks of apartments. As a growing and dynamic organization, they are seeking motivated and enthusiastic individuals to join their team and contribute to their ongoing success.

Job Description

Due to the continued growth and success of the company, we are looking to recruit an Operations Coordinator for their office in Northamptonshire. This position is ideal for someone with a background in property maintenance or development who is eager to support a growing company and is committed to delivering outstanding customer service.

Duties and Responsibilities

• Welcome and assist customers and visitors in a professional and friendly manner while maintaining an organized and tidy reception area.

• Handle incoming and outgoing calls, ensuring prompt and accurate distribution of messages and correspondence to relevant team members.

• Schedule reactive maintenance work and liaise with clients to arrange appointments.

• Perform data entry tasks to keep records and databases up to date. Maintain organized customer project files.

• Manage office supplies, including stationery, and place orders to maintain adequate stock levels.

• Provide clients with quotes for reactive maintenance and repair services, communicating pricing and service details effectively.

• Order necessary parts and materials for maintenance projects.

• Schedule workloads for employees to ensure appointments are appropriately allocated in engineers' diaries.

• Manage stock inventory.

• Ensure the company meets client service level agreements (SLAs) and key performance indicators (KPIs).

Job Type: Full-time
Pay: £30,000 per year

Additional Pay:

• Yearly bonus

Benefits:

• Casual dress

• Company pension

• Free parking

• On-site parking

Schedule:

• 10-hour shifts

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 3 years (preferred)

• Administrative experience: 3 years (preferred)

Language:

• English (preferred)

Licence/Certification:

• Driving Licence (required)

Work Location: In person