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Contract: Permanent
Hours: M/F 0830 - 1730
Location: Northampton, NN4
Why work for DACHSER?
Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Pension Contribution
Generous Holiday Allowance
Employee Assistance Programme
Discount Platform
Life Assurance Benefit
Cycle To Work Scheme
Purpose Of The Role:
Support and development of the customer portfolio based on defined KPIs Implementation and further development of administrative sales-relevant processes
Key Responsibilities:
Establishing contact with existing and potential customers
Customer-specific consulting and development
Preparation, execution and documentation of customer meetings
Creation and maintenance of all sales-relevant customer information and master data, especially via our CRM system
Execution and documentation of offer and price updates
Scheduling and preparation of customer appointments
Organization of sales campaigns and customer events
The ideal candidate will have:
Demonstrate a thorough understanding of the logistics sector and in particular an in depth knowledge of the network/forwarding business
Attention to detail and high levels of accuracy
Skilled in adapting their style and language to suit the customer, department or level that they are dealing with
A high customer service orientation with a passion for delivering quality
Highly adaptable
Ability to deal with customer problems efficiently and professionally
Ability to take responsibility to resolve issues
Ability to build close professional relationships with customers without getting personally involved Ability to work on own imitative and adapt working day around the issues that need to be involved Ability to balance the reactive aspects of the role with the proactive elements required to develop revenue and build customer relationships
Excellent IT skills and data manipulation skills to provide quality reporting for customers
Excellent skills in Dachser IT systems
Ability to use intuition and experience to recognise customer issues and ensure that information is shared appropriately and reacted to in the protection of Dachsers interests
Geographical knowledge of Europe
Additional European language skills
Results driven and motivated
Committed to contributing and working in a successful team
Comfortable with targets and KPI
We do not accept CV details from Recruitment Agencies unless Dachser have engaged directly regarding the role requirements beforehand.
