Complaints Resoltuons Specialist

ACS Recruitment Solutions Ltd

Posted 3 days ago, valid for 19 days

Northampton, Northamptonshire NN68AX, England

Full Time

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Sonic Summary

The Complaint Resolution Specialist position in Northampton offers a salary of £28,813 per year.
This full-time role requires 1-2 years of experience in dispute resolution, conflict management, or customer service.
The specialist will be responsible for managing and resolving complex customer complaints while maintaining the company's reputation.
Key duties include investigating escalated complaints, acting as a liaison, and handling high-impact cases such as legal disputes.
The ideal candidate should possess strong problem-solving skills, excellent communication abilities, and experience with CRM systems.

Complaint Resolution SpecialistNorthampton£28,813Full Time Monday – Friday Are you a natural problem solver with a passion for turning challenges into positive outcomes? Do you thrive in high-pressure situations and have a knack for resolving disputes with professionalism and empathy?As aResolution Specialist, you’ll play a key role in managing and resolving complex customer complaints, ensuring fair and timely solutions while maintaining the company’s reputation. You’ll be the go-to person for handling high-impact cases. Apply now to discuss this great opportunity with market leading client in Northampton.Key Duties:

Investigating and resolving escalated customer complaints, ensuring fair outcomes.
Acting as a liaison between customers and internal teams to facilitate solutions.
Handling high-impact cases, including press complaints and legal disputes.
Managing financial disputes such as Section 75 claims and expiring finance cases.
Supporting customers who have escalated complaints to the Furniture and Home Improvement Ombudsman (FHIO).
Providing clear and professional communication throughout the complaint resolution process.
Identifying trends in complaints and recommending process improvements.

The Ideal Candidate:

Experience in dispute resolution, conflict management, or customer service (1-2 years preferred).
Strong problem-solving and negotiation skills – you know how to turn a tough situation around!
Ability to stay calm under pressure and manage sensitive conversations with professionalism.
Excellent written and verbal communication skills – clear, empathetic, and confident.
Experience with CRM systems and Google tools.
A keen eye for identifying root causes and process improvements.

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