Service Manager

Service Manager.Location: Northampton.Salary: £40,000 - £50,000 per year DOEHours: Monday to Thursday (08:00 - 17:00), Friday (08:00 - 15:00)Are you an experienced Service Manager with a passion for leadership and delivering exceptional customer service? Our client, a leading engineering company is looking for a dynamic and results-driven Service Manager to join the growing team.As the Service Division is a fast-moving area of the business, there’s plenty of room for growth, both personally and professionally.What’s On Offer:

• 31 days of holiday (including statutory bank holidays) – increasing with length of service.
• Company pension scheme.
• Private health care scheme.
• Company bonus scheme.
• Bike 2 Work scheme.
• On-site parking.

The Role:As a Service Manager, you will be responsible for leading, managing, and supporting the internal service coordination and external engineering teams. Reporting directly to the Operations Director, you'll ensure that the teams consistently deliver industry-leading service standards while achieving monthly targets. You will be the key to driving customer satisfaction, team motivation, and operational efficiency.Key Responsibilities:

• Lead the internal service coordination and external engineering teams to ensure high-quality service delivery and target achievement.
• Motivate and guide the team to identify sales opportunities and enhance customer relationships
• Resolve customer and site-related issues, exceeding expectations and ensuring strong customer retention.
• Manage time, task priorities, and ensure timely completion of documentation to the highest standard.
• Develop and implement service strategies to improve the customer experience and operational efficiency.
• Manage service contracts, including pricing and resource planning.
• Oversee instrument calibration and maintenance schedules.
• Complete and submit timesheets and expense reports promptly.
• Conduct periodic appraisals to identify goals and areas for improvement.
• Prepare and present monthly reports to senior management.
• Collaborate with the service coordinator on resource and logistics planning.
• Foster a positive and productive team culture with a focus on ongoing training and health and safety compliance.

Skills & Experience:

• Experience managing service teams in a similar industry.
• Proven experience in resolving customer and site issues and making effective decisions.
• Familiarity with LEV systems and a mechanical background is advantageous.
• P601 certificate is a plus.
• Proficiency in CRM systems, data analysis, task management software, and Microsoft Office (Word, Excel, PowerPoint).

The Ideal Candidate:

• Exceptional leadership and managerial skills.
• Excellent time management and organisational abilities.
• Ability to motivate and inspire a team to deliver results.
• Strong proficiency in logistical planning.
• Excellent communication skills, both written and verbal.
• Proven track record in delivering outstanding customer service.
• Familiarity with service engineering principles.

Ready to take the next step in your career? Apply today!