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Concession Food & Beverage Manager
Location: Northampton
Reporting to: Food Service Operations Manager
Department: Catering
Hours: 40 hours per week plus some weekends
About Us:
At our clients esteemed venue, we cater to a diverse array of needsfrom small gatherings requiring simple tea and coffee to grand hospitality functions accommodating up to 1,000 guests. Our operations extend throughout the year, seven days a week, delivering over 30,000 business lunches annually. With a strong emphasis on local sourcing and in-house cooking, the team consists of 27 full-time chefs, managers, supervisors, and front-of-house staff, alongside a dynamic pool of over 40 part-time colleagues.
Job Purpose:
As our clients venue experiences significant growth and development, we are on the lookout for a dynamic and innovative Concession Food & Beverage Manager to join their senior team. This pivotal role involves managing the event concessions food & beverage business with a focus on innovation, customer satisfaction, and profitability. By working closely with third-party operators and our clients in-house teams, you will lead service and product development, directing your team to exceed customer expectations consistently.
Key Responsibilities:
Service Excellence:
- Continuously monitor, develop, and evolve service culture and standards to deliver exceptional customer experiences.
- Implement strategies to enhance customer interactions and satisfaction, ensuring every event leaves a lasting impression.
Financial Management:
- Oversee the profit & loss account, including conducting month-end and annual budgeting processes.
- Monitor weekly and monthly event profit & loss forecasts, identify issues, and develop action plans.
- Conduct product sales analysis and annual pricing tariff reviews to enhance profitability.
Operational Support:
- Provide seamless support for live events and manage last-minute requests efficiently.
- Coordinate concession food & beverage assets for deployment, ensuring service levels and key performance indicators (KPIs) are consistently achieved.
Product Innovation:
- Implement product standards and innovation across all retail food & beverage concession outlets.
- Collaborate with department heads to develop key supplier relationships, enhancing our clients food & beverage operations.
Event Planning:
- Work with service partners and internal stakeholders on major event planning, ensuring business briefs and sales targets are met.
- Manage food safety and health & safety policies, ensuring compliance with top-tier local authority ratings.
Equipment Management:
- Oversee the yearly equipment and catering asset audit process.
- Manage temporary and hire equipment for short- and long-term requirements efficiently.
Team Leadership:
- Mentor the team, supporting development while ensuring motivation and productivity remain high.
- Deliver briefings, manage staffing resources, and conduct performance reviews to maintain a high-performing team.
Relationship Building:
- Cultivate strong working relationships with clients, stakeholders, and business partners to ensure collaborative success.
Performance Responsibilities:
- Exhibit strong financial management skills, including tracking event-by-event costs and income against budgets.
- Drive product and service innovation while implementing and reviewing service standards and KPIs.
- Proactively communicate business issues to key personnel and provide effective solutions.
Key Relationships:
- Food Service Operations Manager
- Stores Manager
- Corporate Events Team
- Public Events and Finance Team
- Wider Catering Team
- Business Stakeholders, including third-party food & beverage concession operators and Escapade
Knowledge, Skills, and Qualifications:
- Strong knowledge of health & safety, food safety, and licensing regulations.
- Proficient in Microsoft Office and hospitality catering management IT systems.
- Fluent in written & spoken English with strong communication skills.
- Ability to work under pressure, organized and efficient.
- Attention to detail and pride in your work.
- Distinctive, professional, and warm personality.
- Full clean UK driving license.
- Level 3 Food Hygiene certificate.
- Strong understanding of HACCP and COSHH.
- Personal License holder.
About Aligra:
Aligra have been established since 2007 and have since implemented supply partnerships with a number of the UKs leading logistics companies. Whilst we work across all industries, we specialise in recruitment and talent management for the Automotive and Engineering, Driving and Industrial, Hospitality, and Professional and Executive sectors.
