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1st Line Engineer
Northampton – Hybrid (3 Days In / 2 Days Out)
Up top £27,000 + Benefits
With decades of experience, our client is a prominent IT services provider, known for their commitment to innovation, collaboration, and customer-focused solutions. Operating across multiple sectors and supporting public and private clientele from SME to Enterprise this is an opportunity to join an expanding team with a structured development programme and be part of their plans for growth and market expansion in 2025.
The Role:
- Handling escalated service requests
- Manage all technical cases effectively, ensuring clients are kept up-to-date with progress
- Supporting the Technical Team
- Ensuring client requests are handled quickly and efficiently Monitor the progress of any matters assigned to the Technical Team
- Monitor clients’ IT systems via the monitoring software
- Escalate matters in a timely manner if it becomes necessary
The Candidate:
- Previous experience in an IT helpdesk support role o Knowledge and experience of various IT systems
- Experience in the following systems and/or applications: Microsoft 10, Microsoft Office 2019, 2022, Microsoft Office 365 Platform, Microsoft Windows Server 2019 and 2022, Microsoft Exchange Server 2019
- Experience in setting up and supporting of mobile devices
- Excellent customer service skills
- Relevant IT qualifications
- GCSEs in Maths and English or equivalent
- UK driving license.
What we offer:
- Hybrid Working (3 days in/2 days out, after probation which is 3 months)
- Culture – Social events, Supportive, Fun, Hard working
- Perks – Incentives (holidays, vouchers, lunches, spot prizes)
- Top of the range technology in office and for home working (laptops, screens, latest iPhone, etc)
- Subsidised health care/medical benefits
- Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
- Progression Plan – training & mentor programme.
