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IT Site Support Engineer
Our Role
As a Site Support Engineer, you will providetechnical support services across our UK sites.?In this role, you will facilitate new site deployments and mobilisations as well as offering general IT support. This particular role covers the East Mids and South East.
Key Responsibilities
Be responsible for the setup and maintenance of remote site networks as well as the documentation of those networks
Work closely with the service desk team and help by resolving and support issues whilst onsite at any of the remote offices
Liaise with the service desk to ensure that any support need is fulfilled whilst on the sites
Ensure that all hardware is configured and ready to deploy at sites in accordance with build specification and customer requirements
Ensure that all network devices are configured in accordance with best practice security requirements and Network Plus build specifications and pre-tested
Work as part of a team to achieve results on 1sttime fix whilst attending site
Help and support for all customers; taking time to ensure all customers needs are met and strive to exceed customers expectation levels through great service
Comply with all systems, procedures and processes; so that the company and customer information is accurate
Work in line with Service Level Agreements delivering the requirementsofNetwork Plus, ensuring that targets are met
Deal with priority one incidents; escalating where necessary to 3rdline support and IT management
Keep current with the latestdesktop and mobile and network technology
Experience and Qualifications
Full clean UK driving license
Desktopand Server operating systems
Hardware
Mobile phone technology
Network hardware configuration and troubleshooting
Wireless network Systems
Printing technologies
A very analytical mind, able to tackle a problem from different angles and make decisions quickly
Strongcommunication- good written and oral communication skills
Excellent interpersonal skills
Ability to present ideas in business-friendly and user-friendly language
Network Plus at a Glance
Network Plus is an award-winning business delivering essential utility and infrastructure services for the UKs major providers of gas, power, telecoms, transport, water, and wastewater
We value the variety of experience, perspective, and other points of difference our workforce, clients, and supply chain offer
We are actively working with colleagues across the Network Plus Group to develop an inclusive environment we want all our employees to feel valued and included to enable everyone to thrive at work and understand the value of their contribution matters no matter their background, identity, or circumstances
Salary and Benefits
We offer a competitive salary based on experience along with a full benefits package.
Network Plus is proud to be an Equal Opportunity Employer. We celebrate diversity and do not discriminate based on race, religion, colour, nationality, sex, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law.
We are Armed Forces-friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.
We understand that privacy and the security of your personal information is extremely important. By applying for this role, you agree to the terms of our privacy policy.
