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An exciting new opportunity due to business growth, reporting into the Head of Competency and Learning
PURPOSE:To lead, develop and manage training and learning functions, delivering high-quality professional development opportunities that align with the organisation’s strategic aims. The role will focus on expanding the training offer, driving innovation in learning delivery, enhancing internal competency, and supporting a culture of continuous learning
Strategic Development & Planning
- Develop and deliver annual training and learning strategy, aligned with the organisational objectives and competency frameworks.
- Identify training trends and emerging needs in the industry to inform the training portfolio.
- Lead on the development of new learning streams, including hybrid delivery, accredited programmes, and professional qualifications.
- Liaise with the COO and senior leadership to forecast and plan resource, budget, and delivery capacity.
Operational Leadership
- Oversee and manage the planning, delivery, and quality assurance of all training and learning activity (in-person, online, certified, CPD).
- Line-manage the Training Co-Ordinator or admin support roles (as the function grows).
- Maintain and manage the annual training calendar, ensuring efficiency and alignment with wider business activities.
- Oversee all logistical elements: trainer engagement, bookings, venue, facilities, platforms, and technical delivery.
- Lead on the integration of training systems (e.g. LMS or YM) and ensure accurate logging and recording of CPD.
Quality, Reporting and Compliance
- Develop and maintain evaluation and feedback systems to assess impact, relevance, and learner satisfaction.
- Produce monthly and quarterly training reports for the Board and Management group, including financial analysis, attendance trends, and future planning.
- Ensure all training aligns with relevant accreditation, CPD standards, and internal policies.
- Maintain and update web content and communications in collaboration with the Comms team.
Stakeholder Engagement & Innovation
- Build and manage relationships with internal departments, external trainers, partners, accrediting bodies, and the wider industry.
- Lead the development of innovative delivery formats (e.g. webinars, microlearning, digital badges).
- Promote and grow training brand through marketing, partnership opportunities, and community engagement.
- Represent the business at training and learning events, where relevant.
Project Leadership & Development
- Work closely with the Competency & Learning Lead on projects including the delivery of career pathways, CPD audits, and strategic initiatives.
- Lead cross-departmental projects to embed learning into core business activities.
- Support international development of training programmes (e.g. Hong Kong office).
Key competencies/behaviours
- Strategic thinker with the ability to translate plans into action
- Proactive and solutions-focused
- Confident communicator with stakeholders at all levels
- Strong attention to detail and commitment to quality
- Excellent project and time management
- Collaborative and team-focused
- Passion for professional learning and development
Key skills/experience/education
Essential
- Minimum 3-5 years in a training, learning & development, or educational role
- Experience designing, delivering, or coordinating a range of training offers
- Confident working with data, platforms, and systems (e.g. LMS, CRM, Excel)
- Experience working with budgets, forecasting, and reporting metrics
- Familiarity with professional development standards and CPD frameworks
- Strong written and verbal communication skills
Desirable
- Line management or supervisory experience
- Experience with accreditation, awarding bodies, or regulated training
- Familiarity with membership organisations or professional institutes
- Knowledge of learning technologies, digital content creation, or eLearning design
HOURS OF WORK: (35 Hours) Mon- Thursday 9-5pm, Friday 9-4pm
BENEFITS
The role if office based, but as a company they have a flexible working policy
Support to study professional qualifications to support your CPD
24 days holiday plus bank holidays and the offices are closed for 3 days over Christmas each year.
Aviva Pension - company contributes 6%
Annual bonus scheme of up to 10%
Flexible working - ideally need person in 5 days a week to start off with to obtain all necessary knowledge and training before looking into hybrid options
INTERVIEW PROCESS
1st STAGE - Telephone call/Teams
2nd STAGE - Face to face at the offices
