Back to search
- Manage loan defaults in line with established Credit Control procedures.
- Communicate with customers in arrears, offering support and negotiating repayment plans.
- Assist customers in creating budget plans, gaining insight into their financial situations.
- Progress legal actions, such as County Court Judgements, when necessary, using third-party support.
- Handle customer enquiries with a focus on delivering a timely, accurate, and supportive service.
- Keep meticulous records and manage relevant documentation efficiently.
- Communication: You have excellent verbal and written skills, with a polite and friendly telephone manner. You remain calm and empathetic when dealing with difficult or vulnerable individuals.
- Organisation: You’re great at prioritising tasks, both for yourself and others, ensuring every detail is attended to.
- Skills: You’re proficient in using a range of IT tools, with a solid understanding of debt collection legal requirements and options. Accurate data inputting is second nature to you.
- Attributes: A friendly, courteous manner is essential. You’re a team player who can handle pressure while maintaining a calm, supportive approach.
- You have experience working in a credit control environment, ideally with consumer credit.
