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Contract: Permanent
Hours: Monday Friday 0830 - 1730
Location: Northampton, NN4
Why work for DACHSER?
Were a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world's most intelligent logistics network capabilities that keep the global economy running today and tomorrow. DACHSER is a diverse, innovative and energetic workplace where everyone's ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Pension Contribution
27 Days Holiday
Employee Assistance Programme
Discount Platform
Life Assurance Benefit
Cycle To Work Scheme
Purpose Of The Role:
The role of the credit controller is to proactively engage customers to develop strong working relationships and increase cash flow for Dachser with effective debt recovery. Each credit controller is assigned a ledger by letter which is run each week in excel (new ledger every Monday, approx. 450-500 customers) some regular customers and some one off customers. Weekly/monthly targets are set chasing outstanding debts with customers by phone, emails and letters for continuous and effective communication. Updating notes on both live ledger and excel. Dealing with queries for both freight and customs shipments, communicating with both internal and external to resolve queries and disputes. Good communication skills are essential. Working with a variety of currencies. Ensuring payments are within terms. House keeping of ledger and allocation of payments, including obtaining a remittance if required.
Key Responsibilities:
Ensure accounts are paid on time
Liaise with other branches/departments in the business to resolve queries and disputes
Cash allocations
Produce accurate internal debtors reports
Continuous and effective communication via email, face to face and telephone for both internal and external contacts
Ensuring databases are accurate and kept up to date
Prioritisation of workload to successful meet deadlines with the department.
Skills & Experience:
- Experience working in customer facing position
- Strong communication skills
- Innovative approach
- Ability to work on own initiative as well as in a team
- Ability to balance the reactive aspects of the role with the proactive elements required to meet the departments objectives.
- Some working knowledge of Excel
- Working knowledge and experience of credit control (desirable)
