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Shift Time: 08.00 - 16.30
Customer Service Operative Â
Our client is looking for a Customer Service Clerk, who will play a crucial role in ensuring the accurate processing and documentation of deliveries. Your attention to detail and organisational skills will help maintain high standards of service.  We are committed to providing a positive experience for every client.  Join the team and be a part of a forward-thinking organisation that values collaboration, innovation, and customer satisfaction.
You are a dedicated and enthusiastic Customer Service Operative who will be the first point of contact for the customers, providing them with assistance, information, and solutions to their inquiries. If you have a passion for helping others and a knack for problem-solving, this role is for you.
Key Responsibilities
- Booking in customer Deliveries
- Accurate communication between customer and Ceva
- Drive continuous improvement
- Create KPI reports for all aspects of Customer Services relating to each individual customer
- Identify key trends and opportunities to improve all service levels in line with contract SLA’s
- Contract reporting and escalation to senior management and promote service excellence.
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
- Provide accurate information about products and services, addressing any questions or concerns.
- Collaborate with other departments to ensure a seamless customer experience.
- Document customer interactions and feedback to help improve our services.
Experience
- Customer services background
- Administration background
- Experience of Logistics or Supply Chain (desirable)
- Relevant operations experience (desirable)
Knowledge & Skills
- Microsoft work packages i.e Word, Excel, Outlook etc
- Analytical experience
- Good understanding of supply chain operations
- Good planning and organisational skills
- High attention to detail
- Excellent presentation skills
Interpersonal & Communication Skills
- Ability to establish productive customer relationships
- Excellent written and oral communication skills
- Ability to communicate at all levels
- Ability to delegate and monitor performance
Benefits
Free Parking
Canteen / Breakroom
Weekly Pay
Holiday Pay
If you are interested in this role, please contact us at Global Employment Burea
