Customer Service

Customer Service Representative - Maternity Cover - 12 month Fixed Term ContractLocation: Sywell - Onsite roleSalary - £25,000paHours - 8.30am until 5pm with 30 minute lunchRole Overview:This dynamic role focuses on providing exceptional customer service while supporting external sales representatives.Key Responsibilities:

• Collaborate with external sales to serve a dedicated area.
• Create, send, and follow up on quotes.
• Conduct proactive outbound calls to promote products.
• Assist customers with stock availability, lead times, and orders.
• Build strong relationships with customers and key stakeholders.
• Handle inbound calls, resolve customer complaints, and process returns or warranty requests.

Skills Required:

• Proficiency in IT and CRM systems, with experience in Salesforce preferred.
• Customer-focused, highly organised, and commercially aware.
• Effective communication skills and the ability to thrive in a fast-paced environment.
• Due to location, you will need to have your own transport.
• Entry level candidates, with one year plus customer service experience will be considered.

Start date for this role is Monday 24th February.

Join a supportive team where your skills can shine!