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Customer Service Advisor based in Northampton, NN4
Offering £11.44 per hour - paid weekly, every Friday!
Full time, 37.5 hours per week with a large opportunity of overtime available!
Temporary on-going contract with the view to go perm.
The Role:
- Handling inbound calls from customers in regards to a wide range of queries; refunds, replacements, account queries and amendments
- Using multiple in-house systems to manage and record calls, update customer records and process customer requests.
- Triage calls to internal departments that align with the customers needs
- Providing exceptional customer service and aiming for a first time resolution
- Working in line with client SLA's and KPI's.
- Inhouse training will be provided for this role.
The Person:
- Previous customer service experience, ideally experience working within a call based environment handling inbound customer calls.
- A genuine passion and interest in customer services with the desire to provide exceptional customer service.
- Strong IT skills - you will be using upto 7 systems and must be comfortable and confident picking up and using various systems.
- Confidence in making decisions and using your own initiative.
- Willingness to learn and take onboard a new challenge
- Resilient and calm approach.
- All candidates must be able to pass a DBS check
- All successful candidates would require their own Windows 11, laptop or desktop (Chromebooks and Apple devices are NOT compatible) and headset.
The Hours: Full Time, 37.5 hours per week
- Monday - Sunday, working 5 days out of 7
- Shifts between 8am - 8pm on a rota basis
- All candidates must be FULLY flexible to work the above hours/days - this will be on a rota basis, you will not be able to select your working hours/days.
The Location: Northampton, NN4 (ON-SITE)
If this sounds like the role for you then please apply now!The Recruitment Co is an equal opportunities employer
#CCNorthwest
