Customer Service Advisor

Join us as a Customer Services Advisor at our Head Office earning a salary of £25,350 per annum with a discretionary bonus scheme from day one where you could expect to earn an additional £1,400 per annum.

We are also offering the Customer Service Advisor…

• Great staff discount (following probation);
• 29 days holiday per year (including bank holidays);
• Free on-site car parking;
• Paid lunch break;
• Personal use of in-store equipment after hours.

We are looking for a Customer Service Advisor at Fitness Superstore, who will provide high standards of customer service by:

• Offering excellent service to our customers both internally and externally;
• Taking inbound and making outbound telephone calls to customers providing support and information regarding their order status;
• Order processing;
• Liaising with other departments and with 3rd party companies;
• Handling and resolving customer complaints;
• Communication and coordination with internal departments;
• Collating information relating to product failure and warranty issues;
• Providing product service back-up;
• Arranging for required parts and product servicing to be provided;
• Liaising with our internal installation teams and 3rd party field-based installers;
• There may be occasions where you will be working in the Installs Admin team using our IT systems for routing orders, monitoring the work done by our teams, as well as monitoring vehicle maintenance schedules etc;
• Working 40 hours per week Monday to Friday - 09:00 - 17:00. However, there will be occasional weekend work.

The successful Customer Service Advisor will have…

• Have at least 12 months experience within a customer service office-based environment;

• Great communication skills and have previously dealt with customer queries whether face-to-face and over the phone;
• The ability to work in a pressurised environment with experience of juggling multiple tasks simultaneously;
• The ability to be a team player;
• Excellent attention to detail;
• Computer literate skills including Excel, Word, and Outlook;
• Strong interpersonal skills, adaptability and flexibility when required;
• The ability to prioritise and manage time effectively in a fast-paced environment;
• A professional and friendly telephone manner.