Customer Service Advisor

Office Angels

Posted 6 hours ago, valid for 20 days

Northampton, Northamptonshire NN1 1UB, England

£11.6 per hour

Part Time

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Sonic Summary

The position is for a Customer Service Advisor, with working hours from Monday to Friday, 8.30am to 4.30pm.
The role offers a pay rate of £11.60 per hour and is set to begin in January 2025 as an ongoing temporary position in Northampton.
Key responsibilities include answering incoming calls about billing issues, product problems, and general client concerns, while maintaining professionalism and rapport with clients.
The advisor will also be required to update customer information in the service database and collaborate with the management team to stay informed about product knowledge and company policy changes.
Candidates are expected to have relevant experience in customer service, although the specific years of experience required are not mentioned.

Customer Service Advisor
Monday to Friday 8.30am-4.30pm
11.60p/h
Start date - January 2025

Ongoing temp role

Northampton

Duties to include;

Answers incoming calls regarding billing issues, product problems, service questions and general client concerns
Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport
Update customer information in the customer service database during and after each call
Work with the management team to stay up-to-date on product knowledge and be informed of any changes in company policies

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

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