Customer Service Advisor

GMP Recruitment are proud to be partnered with one of the UK’s leading and fastest growing manufacturers of passenger seats for commercial airlines. We are supporting their recruitment for an Aftermarket Customer Service Advisor to join their every growing team on a fixed term contract, located in Northamptonshire.

To be considered for this role you must have experience within a fast-paced Customer Service environment. As an Aftermarket Customer Service Advisor, you will deal with complaints and queries from customers by telephone, email or letter and face to face and demonstrate an in-depth knowledge of the product to help understand customer requirements. You will work closely with Supply chain, Production and Logistics teams to ensure lead times are being upheld.

This is working 37.5 hours per week, Monday - Friday with a 1pm finish on Fridays. The client is offering a competitive salary plus excellent company benefits such as life assurance, healthcare scheme and retail discounts.

Aftermarket Customer Service Advisor main duties:

• Input spares, purchase orders and warranties onto Access Supply Chain.
• Work closely with Supply chain, production and logistics to ensure lead times are being upheld.
• Generate sales order acknowledgements for spares and warranty orders.
• Maintain and issue customer price lists / quotations on an annual basis.
• Daily report of spares value despatched.
• Weekly & monthly report of value of order intake/despatch.
• Collate sales orders taken weekly.
• Produce recommended spares parts lists (RSPL).
• Prepare and present internal (and external) reports and/or customers (e.g. spares/ship set orders by value/volume, outstanding orders by customer).
• Communicate promptly and courteously to all inquiries in the Spares inbox.
• Deal with complaints and queries from customers by telephone, email or letter and face to face.
• Demonstrate an in-depth knowledge of the product to help understand customer requirements.
• Support the Commercial Team in continuous improvement to maximise the efficiency and agility of the Spares process.
• Cross departmental collaboration required to meet targets for spares and upgrade sales.

Aftermarket Customer Service Advisor required skills and experience:

• Excellent planning and organisation skills.
• Excellent interpersonal and communication skills, both verbally and in writing.
• Have a polite and tactful attitude towards difficult situations and when handling customers.
• Proven track record of excellent customer service experience.
• Able to work under pressure and meet customers’ expectations.
• Positive and 'can do’ attitude.
• Must be capable of adapting and decision making in a fast and pressured environment.
• Proficient in Microsoft Office and able to learn new systems quickly.
• Committed, flexible and able to multi-task.

If the above role sounds perfect for you, or you require more information, please click apply.

GMP Recruitment are recruiting for this role on behalf of their client and are acting as an Employment Agency.