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Customer Service Coordinator
Northampton - NN3
12-month Contract
Monday to Friday (Hybrid), full-time
25-26,000
*EXCLUSIVE JOB WITH HIGH END BRAND*
Do you have excellent interpersonal skills and the ability to build relationships?
Do you have previous experience of working within administration and good MS Excel skills?
If so, we may have the perfect opportunity for you!
Working for this high-end brand you will be responsible for ensuring that your retail & ecommerce customer orders are processed correctly and provide support to the management with their reporting. This is a fixed contract to cover maternity leave but offers a fantastic opportunity to gain experience with a global company. Although our client will be offering extensive internal training you will require some previous experience within a commercial office environment (minimum 1 year).
Key duties and responsibilities of the Customer Service Coordinator:
- Processing sales orders and deal with customer enquiries to support the relevant account manager.
- Resolve customer queries with regards to deliveries, orders etc
- Collating all month end sales data and producing weekly sales reports
- Answering and processing telephone and email orders from independent stores
- Manage the sample room and monitor stock location
- Collating weekly inventory report and fortnightly discontinued stock trackers
Key skills and experience required for the Customer Service Coordinator:
- Previous administration experience working in an office environment.
- Strong IT proficiency - competent Excel user
- Knowledge of Oracle highly advantageous
- Strong customer care skills
- Good organisational skills, accuracy and attention to detail
- Willingness and capacity to learn new skills and processes.
Additional details & information:
- 25 days holiday plus bank holidays
- Contract to cover maternity leave, ~12 months in duration
- Hybrid working - 2 days per week WFH
- Full-time hours: 8.30 - 4.30 Monday to Thursday, finish at 1.30 on Fridays. Can be flexible for the right candidate.
Please note, due to the high volumes of applications we receive daily, should you not be contacted within 72 hours, your application is unsuccessful. Thank you.
Impact Recruitment is an employment business working on behalf of our client.
All responses will be managed in accordance with GDPR.
