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Job Title: Customer Service Representative
Location: Northampton
Pay rate: 14.52 per hour
Length of assignment: until :04/08/2025
Opus People Solutions is recruiting on behalf of West North Northamptonshire Council for a dedicated to providing exceptional service to our customers. We are currently seeking a motivated Customer Service Representative to join the council and help maintain high standards of customer care.
Key Responsibilities:
- Resolve at least 80% of customer queries within pre-determined timescales, assigning complex cases to the relevant service area when necessary.
- Assess, analyse, interpret, and record customer needs using appropriate skills and technology to enable effective issue resolution.
- Handle complaints and concerns at the first point of contact to minimize escalations to the Helpdesk Team Leader or Service Manager.
- Continuously seek to improve service delivery by interpreting customer needs and suggesting enhancements.
- Monitor personal performance against Helpdesk KPIs, seeking support when needed.
- Share knowledge and insights with colleagues to contribute to team performance improvements.
- Take ownership of customer inquiries, providing regular updates on the status of their requests.
- Maximize personal productivity and manage information efficiently using Office 365 and internal IT systems.
- Demonstrate awareness of the diverse needs of others, ensuring health, safety, and welfare for yourself and your colleagues.
Qualifications:
- Strong communication and interpersonal skills.
- Ability to assess and interpret customer needs effectively.
- Proficient in using technology and IT systems for customer service purposes.
- A proactive approach to problem-solving and service improvement.
- Commitment to teamwork and sharing knowledge.
- Awareness of health, safety, and welfare needs in a customer service environment.
Apply Now!
