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German & Polish Customer Service Administrator
Permanent
£30,000 per annum
Northampton
Do you speak fluent German and Polish to a business level? Are you passionate about delivering an excellent service? Do you pick up new systems and processes quickly? As a German & Polish Customer Service Administrator, you will play a pivotal role in supporting the operation and the wider business, to deliver its services to their key customers. You will be responsible for transport planning activities between warehouses and third-party sites, taking ownership of all customer service and issue management activities throughout local distributors in a number of European countries. This will involve effective communication across internal sites, external customers, and within the network of transport providers. This role is critical to the success of this operation.
Your duties as a German & Polish Customer Service Administrator will include but are not limited to:
- Continuous pro-active planning and monitoring of orders as per customer request.
- Proactively liaising with carriers to resolve any in-transit issues.
- Reporting issues to the business effectively and resolving accordingly.
- Booking in collections/deliveries & managing special delivery arrangements and returns.
- Transport planning activities for warehouse movements.
- Managing of special delivery arrangements and returns.
- Daily customer query investigation, resolution and complaint management, liaising with carriers and customers in line with compliance procedures.
To be a successful German & Polish Customer Service Administrator you must have:
- Fluency in German /Polish and English, both written and oral.
- A confident communicator with the ability to build rapport.
- Organisational skills including the ability to work under pressure and meet deadlines.
- Excellent attention to detail.
- IT skills – MS office and excel in particular.
- Ability to work on own initiative as well as part of a team.
- Transport management systems awareness would be beneficial.
- Good knowledge of European geography.
If you are interested in finding out more about this German & Polish Customer Service Administrator role, please apply today because we’d love to hear from you!
WE WOULD PREFER YOUR CV IN WORD FORMAT
Ascendant Recruitment is one of Milton Keynes and Northamptons leading recruitment companies, with PA/Administration, Customer Service, Human Resources, Finance and Temporary divisions. Ascendant Recruitment operates as an Employment Agency for permanent recruitment and an Employment Business for temporary recruitment. For more information on our current vacancies please visit and like/follow us on Facebook, and LinkedIn.
