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- Respond to incoming customer inquiries via phone, email, live chat, and social media channels using the online system.
- Assist customers with order placement, tracking, returns, and product-related questions through their Webshop platform.
- Manage and update customer accounts in the database, ensuring all information (including prices and account changes) is accurate and up-to-date.
- Communicate with customers about their orders, managing any issues related to items, delivery times, or unexpected challenges.
- Collaborate with sales, purchasing, and warehouse teams to resolve customer issues and enhance the customer experience.
- Identify and escalate issues that require additional attention or support from senior staff or other departments.
- Resolve customer complaints in a professional and efficient manner, ensuring customer satisfaction and fostering long-term loyalty.
- Follow up with customers to ensure all concerns are addressed and that they are fully satisfied with the resolution.
- Stay informed about product knowledge and industry trends to provide accurate and relevant information to customers.
- Exceptional communication and interpersonal skills, with a friendly and professional demeanor.
- Previous experience in a customer service role is preferred, though not required.
- Ability to work collaboratively within a team and handle multiple tasks simultaneously.
- Strong problem-solving and analytical abilities, with attention to detail.
- A positive, customer-focused attitude and a passion for delivering excellent service.
