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- Provide outstanding customer service to German-speaking clients via phone, email, chat, and social channels.
- Coordinate deliveries with the logistics team based in Germany, ensuring efficiency and accuracy.
- Resolve customer issues and complaints promptly, maintaining high levels of satisfaction.
- Maintain accurate records of customer interactions, delivery schedules, and feedback, while assisting in document translation.
- Liaise with delivery teams to ensure clear communication and smooth service execution.
- Collect customer feedback to identify areas for improvement and relay key insights to the management team.
- Fluency in German and English, both written and spoken (language proficiency will be assessed).
- Previous customer service experience
- Excellent verbal and written communication skills.
- Strong problem-solving abilities to effectively handle challenging situations.
- Strong organisational skills with the ability to manage multiple tasks and prioritise effectively in a fast-paced environment.
- Competitive salary that reflects your skills and experience.
- 23 days holiday plus bank holidays.
- Comprehensive training and development programs to support your growth.
- Opportunities for career progression within the company.
- A health and wellness benefits package.
- A supportive and friendly team environment.
