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Maintenance Coordinator/ Planner
Salary: £25,500 per annum (increasing to £26,000 per annum after probation)
Plus department bonus scheme of an additional OTE of £1,500 per year. You’ll be eligible to join this bonus scheme after your 6 month probation.
Monday - Friday, 8am - 4:30pm (40 hours per week). No weekends.
Brackmills, Northampton. Office based.
Match Recruitment are recruiting on behalf of their client based in Northampton. You’ll be working full time - office based at their Head Office.
Purpose of your role:
This is very much a planning/ scheduling based role. The main purpose of this role is the administration and proactive coordination of routine maintenance visits at our client’s customer’s premises. In short, their customer base has paid for 3 month or 6 month servicing of their product, you need to keep track of this and then call up their customers to pre-book the service visit. Then you’ll issue work to their engineers (to carry out the service visit) and process the administration via their operating system. As this is an operational based role, priorities can change in a heartbeat, so you need to be comfortable working in a fast-paced environment and problem solving.
The ideal person’s experience:
We’re looking for somebody that has been in a Planning/ Scheduling type role in the past. Somebody that has experience in organising the diaries of external colleagues (such as engineers or technicians) to attend visits. It’s crucial that the person has previous experience in managing the hurdles and time sensitive demands of booking future client visits that meet company service level agreements.
Summary of responsibilities:
- Creating jobs onto the operating systems.
- Allocating and scheduling engineers on a daily, weekly and monthly basis.
- Reassigning engineers for additional visits or rescheduling as required.
- Scheduling to create additional visits.
- Sending out maintenance agreement renewals and reminders.
- Issuing completed maintenance sheets to our contract customers.
- Invoicing jobs on completion
- Updating spreadsheets for prepaid contracts.
- Quotation processing.
- Arranging site specific access equipment and requirements.
- Managing the Electronic Maintenance scheduler daily, weekly and monthly.
- Inputting hand-over information for newly completed installations.
- Issuing monthly reports
- Answering customer queries, following escalation processes to achieve satisfactory outcomes.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you haven’t received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please don’t be despondent and feel free to apply to future job adverts.
