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- Handle collections and follow up on outstanding payments.
- Address customer inquiries regarding invoices, payments, and discrepancies.
- Answer customer and vendor calls to verify bank account details.
- Complete and submit vendor forms with updated bank information.
- Maintain compliance with security protocols and data privacy regulations when updating banking details.
- Proactively communicate with internal and external stakeholders to facilitate a smooth transition during bank changes.
- Collaborate with finance, sales, and account management teams to resolve billing issues and ensure seamless account operations.
- Ensure invoices are accurate and issued promptly, aligning with customer agreements and service-level expectations.
- Manage and process billing for enterprise customers.
- Strong attention to detail and excellent organisational skills.
- Outstanding communication skills, both over the phone and via email.
- Ability to multitask and meet deadlines while adhering to service-level agreements.
- Experience in billing, accounts receivable, or customer support within a corporate or enterprise setting.
