Location: Moulton Park, Northampton We are supporting our client to find a dedicated and empathetic Collections Advisor to join their friendly team. This role is central to ensuring that customers stay on track with their loan repayments, helping them navigate financial challenges with understanding and professionalism. If you have experience within credit control or collections environments, working with customers to understand their circumstances and focus on delivering great outcomes for both customers and the business, have a keen eye for detail and are looking for a company who will support your professional growth and development, then look no further. What you’ll be doing:

Managing customer cases to conclusion
Engaging with customers and external partners to achieve positive outcomes.
Taking ownership for the voluntary termination process and supporting customers through this.
Communicate with customers in arrears, offering support and negotiating repayment plans.
Assist members in creating budget plans, gaining insight into their financial situations.
Progress legal actions, such as County Court Judgements, when necessary, using third-party support.
Handle member enquiries with a focus on delivering a timely, accurate, and supportive service.

What we look for:

Experience of supporting a collections process (training will also be given).
Empathetic manner with customers, positive can-do attitude.
Strong attention to detail in a fast-paced environment.
Ability to work within a defined process but with the confidence to provide workable bespoke solutions.
Ability to engage and collaborate with a wide variety of customers and stakeholders including vulnerable customers.
Excellent administration and communication skills, both verbal and written.
Confidence with MS Office package.

What’s on offer:Working as part of this business is highly rewarding. The team are super supportive, and their people love working there. If you're ready to make a positive impact on customers' lives while ensuring the financial health of this supportive and highly ethical organisation, we’d love to hear from you. With a competitive salary, enhanced company pension, healthcare plan, life assurance cover and enhanced holiday which increases with service, why wouldn't you apply? Get in touch and complete our easy online application to tell us about your experience, achievements, and aspirations. We can’t wait to hear from you!