Building Solutions Coordinator

This firm offer a fresh approach to a traditionally overlooked sector. They are passionate about putting their customers first above all things. They are the one of few companies in the UK that solely specialises in Third Party Property Damage, and the team has more than a century of combined experience. This makes them the go-to experts for their client’s third-party damage claims, no matter how bizarre or quirky. Employing their own team of specialist site operatives, allowing them to handle everything from claims to repairs in one smooth process.

Company Accreditations:

The Client is passionate about training within their organisation. Their employees can progress their professional qualifications and continually develop their skills within the industry.

With roots firmly in repair and construction, dealing with unusual and sometimes unconventional projects, they have set out to become a repair and construction company with a real difference.

They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.

They are members of the Charted Institute of Building (CIOB) and undertake professional qualifications within the membership to expand knowledge and experience in the industry. Their staff members also undertake examinations and progression through the Charted Institute of Insurance (CII) and other professional bodies dependent on the role.

JOB TITLE: Building Solutions Coordinator

Role Purpose:

Our client has a requirement for a driven, numerate, focused professional to join their Building Solutions division. As with all their roles they offer training and support for the chosen candidate to excel and progress.

For candidates with the potential to develop into management they also have the rising star academy, this is an option once you are recognised as having the potential to lead a team.

This role is incredibly varied.

Duties involve the following:

• Communicating facts on all building solutions relating to claims.
• Organising site operatives regarding the job/project/repair they need to work on
• Coordinate the day-to-day works fulfilled by company employees and/or directly engaged trades with focus on the planning and facilitating the components to successfully conduct the works and increasing the Company’s profitability.
• Liaise with direct trades/contractors to book works, arrange materials, and answer job queries. Escalating queries and issues to appropriate management as required.
• Purchase materials and hire plant for approved works, conducting a price comparison appropriate to the value of the item(s) being purchased.
• Ensure the customer is updated throughout the repair process.
• Provide a cost saving approach when ordering materials, authorising contractors, and allocating work throughout the repair process.
• Manage and maintain file notes, image/document uploads to ensure files can be easily reviewed and understood.
• Manage the customer, client, and claimant’s experience throughout the repair process.
• Managing the jobs from start to completion and dealing with any issues
• Ensuring you keep the internal system up to date and communicate any issues internally
• Conduct end of day checks with trades and where necessary, communicate/escalate issues to the appropriate site manager or member of management.
• Manage your inbox ensuring the content is actioned appropriately.

PERSON SPECIFICATION:

• Proven relevant experience with some knowledge of repairs/construction works
• Personable and approachable
• Looking for a career, further training & progression
• Ability to communicate effectively on all levels
• Excellent attention to detail
• Analytical
• IT literate and able to pick up new systems
• Ability to work on own initiative and manage own workload
• Full driving licence and transport
• Local to the area/ability to relocate

HOURS OF WORK: 8:45-5:00pm Monday to Friday with 45 min Lunch

STARTING SALARY: £26,000 - £32,000

HOLIDAY: 25 days plus bank holidays, an extra 16 hours of time off in lieu taken at no more than two-hour slots which equates to the total of 27 days plus bank holidays. An additional day is also given for your Birthday if it falls on a weekday.

BENEFITS: Excellent progression. Company pension which increases with time served, an industry leading maternity policy, £500 wellbeing payment at annual review, loyalty bonus at milestone years, Support to continue training and paid for professional qualifications, access to a Rising Stars programme and equal support for mental and physical wellbeing.