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Telephony Migration Engineer – (Unity to Microsoft Teams) – 3 months – Northampton (Hybrid)
My Customer is seeking a highly skilled Telephony Migration Engineer (Subject Matter Expert) to lead and support the migration of their call/contact centre from Unity to Microsoft Teams. This is a hands-on technical role where you will provide expert guidance while also working closely with engineers, stakeholders, and end-users to ensure a seamless transition.
Key Responsibilities:
- Serve as the lead SME for the migration of the call/contact centre from Unity to Microsoft Teams.
- Provide hands-on technical expertise in telephony, including design, configuration, and troubleshooting.
- Collaborate with IT teams, vendors, and stakeholders to develop and execute a migration strategy.
- Lead workshops and training sessions to upskill team members and end-users.
- Ensure the new telephony system aligns with business requirements and enhances customer experience.
- Identify potential risks and troubleshoot technical issues during and after migration.
- Document best practices, processes, and solutions to improve future implementations.
Required Skills & Experience:
- Proven experience in migrating call/contact centres from Unity to Microsoft Teams.
- Strong expertise in Microsoft Teams Voice and telephony infrastructure.
- Hands-on experience with SBCs (Session Border Controllers), direct routing, and call flow design.
- Excellent troubleshooting skills and ability to resolve complex telephony issues.
- Strong leadership and communication skills – able to guide, mentor, and support the team.
- Experience working in an enterprise environment with large-scale deployments.
The Telephony Migration Engineer is required onsite 3 days a week in Northampton.
To discuss this exciting Telephony SME opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact Connor Smal, by exploring the VIQU IT Recruitment website.
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