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2nd Line Support Engineer

Franklin Fitch
Posted 18 days ago, valid for 7 days
Location

Northampton, Northamptonshire NN6 9AS, England

Salary

£24,000 - £28,800 per annum

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Contract type

Full Time

Health Insurance
Life Insurance

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.

Sonic Summary

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  • An established MSP based in Brixworth is seeking a 2nd Line Support Engineer with a salary of up to £35,000.
  • The role involves providing high-quality network support with a focus on customer service and requires previous experience in IT support or service desk roles.
  • Candidates should possess strong technical skills, a commitment to customer service, and ideally hold a foundation certificate in ITIL.
  • Responsibilities include delivering technical solutions, supporting operational tasks, and building relationships while adhering to deadlines and SLAs.
  • Benefits of the position include life assurance, health insurance, career growth, and development opportunities.

2nd Line Support Engineer

Salary - Up to £35,000

Location - Brixworth - Onsite

An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality network support with a strong customer service focus.

This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.

Responsibilities

  • IT Operational Support: Provide exceptional operational support across the business for all IT services.
  • Customer Service: Must display strong customer service skills with a positive and supportive attitude.
  • Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
  • Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
  • Relationship Building: Cultivate successful relationships within the team and with third parties.
  • Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.

Requirements:

  • Experience: Previous experience in IT support or service desk roles.
  • Certifications: Foundation certificate in ITIL is preferred.
  • Communication: Excellent spoken and written English is essential.
  • Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
  • Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.

Benefits

  • Life assurance.
  • Health Insurance.
  • Career growth.
  • Development opportunities.

Apply now in a few quick clicks

In order to submit this application, a Reed account will be created for you. As such, in addition to applying for this job, you will be signed up to all Reed’s services as part of the process. By submitting this application, you agree to Reed’s Terms and Conditions and acknowledge that your personal data will be transferred to Reed and processed by them in accordance with their Privacy Policy.