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2nd Line Support Engineer
Salary - Up to £35,000
Location - Brixworth - Onsite
An established MSP based in Brixworth is seeking a 2nd Line Engineer to join the team. This is a role that involves providing high-quality network support with a strong customer service focus.
This role offers a blend of operational responsibilities and project support, making it an ideal fit for someone with strong technical skills and a commitment to customer service. The position also requires adherence to deadlines, SLAs, and industry standards, which are crucial for success in this fast-paced environment.
Responsibilities
- IT Operational Support: Provide exceptional operational support across the business for all IT services.
- Customer Service: Must display strong customer service skills with a positive and supportive attitude.
- Technical Solutions: Responsible for delivering solutions across all stages of the ITIL service lifecycle.
- Project and Operational Tasks: Support both ongoing operations and project-based tasks while meeting deadlines and Service Level Agreements (SLAs).
- Relationship Building: Cultivate successful relationships within the team and with third parties.
- Change and Improvement: Proactively drive service improvements and champion change in IT services, processes, and procedures.
Requirements:
- Experience: Previous experience in IT support or service desk roles.
- Certifications: Foundation certificate in ITIL is preferred.
- Communication: Excellent spoken and written English is essential.
- Technical Knowledge: Broad technical expertise and familiarity with ITIL best practices.
- Flexibility: Must be able to provide after-hours support, including race team support on a rotational basis.
Benefits
- Life assurance.
- Health Insurance.
- Career growth.
- Development opportunities.
