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Role: 3rd Line Support Engineer
Salary: Dependent on experience
Location: Northampton (on-site working)
As a 3rd Line Engineer, you will be responsible for providing 3rd line support to customers ensuring that incidents, service requests and updates are logged and processed quickly. You will act as a point of escalation for 1st and 2nd Line support, ensuring strong communication is maintained throughout. The client are looking for a generalist, a good all-rounder who has supported a wide range of technologies in different capacities, not a specialist who has focused on one area.
Skills & experience required
o Excellent all round general experience of supporting a broad range of enterprise technologies and applications including Windows Server, Active Directory, Exchange, Terminal Services/Remote Desktop Services, IIS, SharePoint, networking (DNS, DHCP, switches, routers), firewalls, perimeter/security devices, databases, backup and security software and SQL servero Good knowledge of Windows desktop operating systemso Good knowledge and experience with supporting Dell and HP server / blade hardwareo Good knowledge of Microsoft, Dell, HP, or NetApp SAN storage systems would be highly advantageous.o Good knowledge of virtualisation technologies including VMware vSphere, Microsoft Hyper-V would be highly advantageous.
Please be aware that this role will be on-site during your probation period and will move to a hybrid working model thereafter.
If you are interested in the role and would like to apply, please click on the link for immediate consideration.
